Our website is open to accept your orders and we are taking all the necessary actions to ensure the health & safety of our customers. Orders may take up to 3 days process.
When will my order ship?
Orders placed on SatinSmooth.com are processed and shipped from our warehouse within 1-3 business days. Orders placed after 12:00PM PST will begin to process the next business day. (Business days are Monday through Friday, excluding holidays). Orders placed on Saturday or Sunday will not be processed until the following Monday. Shipments and deliveries only occur on weekdays. Shipping and delivery is subject to change and will be determined at the time of order.
You will get a shipment notification email with a tracking number as soon as your package ships!
How much will it cost to ship my order?
We offer FREE 2-Day shipping on orders $100 and over! Your order must be $100.00 minimum, before taxes & shipping and handling. (Orders shipping to Alaska, Hawaii, Puerto Rico, and any other non-continental US & military addresses are not eligible for this promotion.) Cannot be combined with some coupons and offers.
For orders totaling less than $100, we offer standard ground shipping via FedEx Smartpost.
We ship to every residential address in the continental U.S., including P.O. boxes, APO, FPO and DPO destinations, Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands and all other U.S. territories. Shipping addresses in Alaska, Hawaii, Puerto Rico, Guam or the Virgin Islands will require an additional charge for standard shipping and delivery. Satin Smooth is not responsible for delays in shipping or delivery that are outside of our control. In no event shall Satin Smooth be responsible for incidental or consequential damages.
Does Satin Smooth ship internationally?
We are currently shipping to Canada. Please note that import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and SatinSmooth.com encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to SatinSmooth.com at the customer’s expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
How long will I have to wait for my goodies?
Transit times are typically 2 to 7 business days within the continental US, & up to 15 days for Alaska and Hawaii.
- Orders shipping via FedEx Smartpost may take 7-12 business days to be delivered.
- Orders shipping via Free 2-Day FedEx One Rate arrive in about 2-5 business days. Free 2-Day Shipping may require a few more days for rural addresses and is not available for P.O. Boxes.
- Business days do not include weekends and/or holidays.